Privacy Policy

A. Introduction

  1. The privacy of our website visitors is very important to us, and we are committed to protecting it. This policy explains what we do with your personal information.
  2. Your consent to the use of cookies in accordance with the terms of this policy when you first visit our website allows us to use cookies each time you visit our website.

B. Types of data collected

If you visit our site, the following data may be collected, stored and used:

  1. Information about your computer, including your IP address, geographic location, telephone number, the type and version of your internet browser, and the operating system used.
  2. Information regarding the number of visits and your use of this website, including the referring source, the length of the visit, the pages viewed and the website navigation paths.
  3. The information you enter when registering on our website, such as your email address.
  4. The information you enter when completing a contact form, when communicating via chat with our teams, when requesting a callback, or when booking an appointment. (Information necessary to carry out the requested interaction: last name, first name, phone number, email address, date of birth, gender, details of the request, etc.)
  5. The information you enter to subscribe to our emails and/or our newsletters.
  6. The information you post on our website with the intention of publishing it online (posting comments).
  7. Any other personal information you send us.

C. Use of personal data

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following purposes:

  1. To administer our website and our business
  2. To personalize our website for you
  3. To enable your use of the services available on our website
  4. To provide the services requested through our website
  5. To send you commercial and/or marketing communications
  6. To send you email notifications that you have specifically requested.
  7. To send you our newsletter by email if you have subscribed to it (you can unsubscribe at any time).
  8. To handle inquiries and complaints made by you or about you in relation to the following: our website
  9. To keep our website secure and prevent fraud.
  10. To verify compliance with the terms and conditions governing the use of our website's services
  11. To organize contests
  12. To manage requests for the right of access, rectification, and objection.
  13. Other uses We will not, without your explicit consent, provide your personal information to any third party for their direct marketing or that of another third party

D. Disclosure of personal information

We may disclose your personal information to our employees or officers, our insurers, our professional advisors, our agents, our suppliers or subcontractors, reasonably and where necessary for the purposes set out in this policy. However, we reserve the right to use your personal data or make it public if required by law, if necessary to safeguard the integrity of the website, to respond to your request, or to cooperate in a legal proceeding or matter of public interest. Except as provided for in this policy, we will not provide your personal information to third parties.

E. Use of Cookies

  1. Cookie retention period We use cookies to ensure you have the best experience on our site. Google Analytics: These cookies collect anonymous information about how you, as a visitor, use our website. The purpose is to improve our website and better tailor it to visitors' needs. We do not collect personal data. Data retention period: 38 months.
  2. Purpose of cookies Cookies may be used for statistical purposes, in particular to optimize the services provided to the User, based on the processing of information regarding the frequency of access, the personalization of pages, as well as the operations carried out and the information consulted. You are informed that the publisher of this website may place cookies on your device. The cookie records information relating to browsing on the service (the pages you have visited, the date and time of the visit, etc.) which we may read during your subsequent visits.
  3. User's right to refuse cookies You acknowledge that you have been informed that the Publisher of this website may use cookies. If you do not wish for cookies to be used on your device, most browsers allow you to disable cookies through the settings options.

F. Retention of technical data

  1. Technical data retention period Technical data is retained for the period strictly necessary to achieve the purposes referred to above.

G. Personal data retention and anonymization period

  1. Data retention during the term of the contractual relationship Personal data processed is not retained beyond the time necessary to fulfill the obligations defined at the conclusion of the contract or the predefined duration of the contractual relationship.
  2. Retention of anonymized data beyond the contractual relationship / after deletion of the customer account We retain personal data for the period strictly necessary to fulfill the purposes described in this privacy policy. Beyond this period, it will be anonymized and retained solely for statistical purposes and will not be used for any purpose whatsoever.
  3. Deletion of data after account deletion Data purging mechanisms are in place to ensure effective deletion once the retention or archiving period necessary to fulfill the specified or required purposes has been reached. You also have the right to have your data deleted, which you may exercise at any time by contacting the Publisher of this website.

H. Changes to this privacy policy

We may update this policy from time to time by posting a new version on our website.

I. Notifying the User in the event of a security breach

We are committed to implementing all appropriate technical and organizational measures to ensure a level of security appropriate to the risks of accidental, unauthorized or unlawful access, disclosure, alteration, loss or destruction of your personal data. In the event that we become aware of illegal access to your personal data stored on our servers or those of our service providers, or of unauthorized access resulting in the risks identified above, we commit to:

  1. Notify you of the incident as soon as possible;
  2. Examine the causes of the incident and inform you thereof;
  3. Take the necessary steps, within reasonable limits, to mitigate any negative effects and damages that may result from said incident

J. Limitation of liability

Under no circumstances shall the commitments defined in the points above relating to notification in the event of a security breach be construed as any acknowledgment of fault or liability regarding the occurrence of the incident in question.

K. Data access and portability

At any time, you may request access to your personal data; you also have the right to rectify, modify or erase your data. A copy of your data may also be provided to you. This data must be provided in an open and easily reusable format.

L. Prior information before a merger / acquisition

In the event that we take part in a merger, acquisition or any other form of asset transfer, we commit to guaranteeing the confidentiality of your personal data and to informing you before it is transferred or made subject to new privacy rules.

M. Complaint

You have the right to lodge a complaint with the data protection authority: https://autoriteprotectiondonnees.be