We are at your service

Laboratoire EQUI-NUTRI is a small, human-scale company of 4 people.

We do everything we can to provide you with optimal, quality service. Response times may sometimes be longer (a few days) depending on the request, but you will always receive an answer to your question and possible solutions to any issues encountered.

To contact us, please preferably use email at commande@equi-nutri.be

We are open Monday to Friday according to the following schedule:

• Monday, Tuesday, Thursday: from 8:30 AM to 12:00 PM and from 12:30 PM to 4:30 PM

A question about tracking your order?

Do not hesitate to check the status of your parcel. If it shows as delivered: it sometimes happens that the carrier, as a courtesy, leaves it with a neighbor or in a safe location. Feel free to check around your property.

Would you like to add an item to your order?

Unfortunately, it is not possible to modify your order once your cart has been confirmed and paid for. However, if you notice that an item is missing, feel free to place a new order before 12:00 PM the same day. We will do what's needed to send you all items in a single parcel, and we will try to refund any duplicate shipping costs if applicable. For more information, contact us at commande@equi-nutri.be

Exchanges of items are not accepted

For returns: please refer to the "Return Conditions" tab, where you will find all the necessary information.

Questions about a product, its use, or its list of ingredients? Not sure about something?
Feel free to let us know. Our customers' satisfaction is our priority!

Thank you for your trust!

The Laboratoire EQUI-NUTRI team

Alternative dispute resolution: in the event that our team is nevertheless unable to fully resolve your issue, and in accordance with Article 14 of EU Regulation 524/2013 of 21/05/2013, we inform you that the European Commission provides consumers with an online dispute resolution platform.